Frequently asked questions

How long does a personalized gift take?

Production takes 2–4 business days. Standard US delivery adds 3–7 business days after that.

Can I return a custom item?

Yes — non-personalized items can be returned within 90 days. Personalized items are fully covered if there is any quality issue.

What photo quality do you need?

A clear, well-lit photo at original resolution works best. We recommend at least 800×800 pixels for print products.

How do I track my order?

Use the Track Order page with your order number and email.

Need a human?

Email [email protected] — we reply within 24 hours, 7 days a week.